Refunds & Payouts

How payouts work

1. Your bag sells. Someone buys your bag at your ask (your cost plus the increase you set, up to double). You get an email immediately.
2. Short hold. The money is held for 7 days to absorb chargebacks.
3. Claim your payout. You receive a claim link. Connect a bank account or a crypto (USDC) wallet through Stripe (~2 minutes; Stripe handles identity and tax forms).
4. Paid. Your ask minus the 10% bagholding fee is transferred; standard payouts land in 1-2 business days (USDC wallet payouts in minutes). The number in the email is the number that lands; processing and rail fees are covered by the bagholding fee.

Reminders go out at 7, 30 and 80 days. Payouts unclaimed 90 days after release convert to site credit after a final notice. If Stripe Connect isn't available in your country, we issue site credit at 110% instead. Payouts tied to a disputed or refunded charge are frozen until resolved.

Purchases are final

A bag is placed the moment you pay, and any owner you buy from is owed their payout immediately, so completed purchases aren't refundable. This is stated at checkout. The one exception is automatic, below.

Automatic refunds

If your payment succeeds but the bag you selected changed price before we could place it (your 15-minute hold had expired and it was sold), we refund you in full automatically and email you to reselect.

Removals

If we remove your bag for violating the Terms, it reverts to open at its size's initial ask and no refund is due. If we remove it for any other reason, you get a full refund.

Timing

Refunds go back to the original payment method via Stripe (USDC payments are refunded in USDC to the originating wallet) and typically appear within 5-10 business days.

Last updated: August 22, 2026. Operator: 21bags.io. Contact: hello@21bags.io.